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Frequently Asked Questions
What do I need to start with Quiver?
Quiver works on all Windows computers and laptops (from Windows 7 onwards) and with all web browsers. Quiver also works with Apple via the cloud. Our mobile apps are available for iOS (Apple) and Android smartphones and tablets. You don’t need any special extra knowledge to use Quiver. It works in a very intuitive way.
With Quiver Enterprise, things aren’t not quite so simple because this version of Quiver is customised to suit different companies. You use Quiver Enterprise to protect your entire IT infrastructure. An internal IT specialist should be assigned to install it.
What does Quiver cost?
The more comprehensive your package, the higher the price of your monthly contract. But you can use Quiver for less than €7 per month.
How does Quiver work in practice?
Good news: you can just keep working in the same way that you’re used to. But from now on, you only share files via the Quiver tab in your Quiver toolbar. As soon as you install Quiver, this toolbar appears automatically above all of your Office Suite, pdf and media files. When you click on the Quiver tab, you can state exactly who is allowed to view your files, at which location and for how long. What’s more, you can also determine what recipients are allowed to do with your files. With Quiver, you therefore retain maximal control over all your data.
How quickly can I get help if something goes wrong?
This all depends on your service packet. If you have the basic package, you can send us an email and expect an answer within 48 hours. And if you need a swift response, you can just open a chat session on our site. With a Quiver Enterprise contract, you can call us at any time too. We will work with you to find a quick solution.
How much time does it take to install Quiver?
Unlike other security software, Quiver can be installed extremely quickly on any server, desktop, laptop, tablet or smartphone. There is a separate Quiver app for each device, making it easy to install Quiver Free, Plus or Pro yourself. We will support you at every step of the way, although in fact it’s a very easy path to follow. Whichever device you use, installing Quiver usually takes no more than five to ten minutes.
However, this doesn’t apply to Quiver Enterprise, which is a tailor-made programme that we align with your company’s own IT infrastructure. This means that we need to help you install it at your own location. Normally, Quiver Enterprise is up and running within a week.
Can I also Quiver files that I normally send via a transfer tool?
Yes, no problem. That’s because Quiver can easily be integrated with popular transfer tools such as Dropbox, Box, Sharepoint and WeTransfer.
What happens if someone does attempt to hack my data?
Quiver encrypts data in accordance with a patented method and meets current European security standards. Besides this, we don’t just focus on securing a platform – we also secure all individual files separately. So even if the encryption is opened, this won’t also unlock the door to your corporate data – or the data of companies you do business with. A hacker would still have to break into the encryption of each individual document, one at a time, because every single document has its own unique Quiver encryption. Each paid-for Quiver package also sends you an immediate warning if a suspicious situation occurs, so that you can take appropriate measures. So if malicious persons attempt to break in, any damage they cause will be kept to the absolute minimum.
Will I also immediately comply with all new security requirements by using Quiver?
Yes, of course. Quiver ensures that you can send files securely online. To everyone, throughout the world. In addition, you can control what happens to your files. This means that you will immediately fulfil important European requirements set out in the General Data Protection Regulations (GDPR) with regard to handling personal data.